If you have received a damaged or defective product or an item that doesn’t match its description, you can raise a replacement request by emailing us at firstname.lastname@example.org . You can return your product within a period of 15 days. A full refund or a new product will be provided once we receive the product.
The following conditions are to be met for processing an exchange or a refund:
1. The serial number/ bar code should match
2. All in-the-box accessories, freebies and combos should be returned along with the product.
3. The product should be unused, unwashed, unsoiled, without any stains
4. The product must be undamaged and without any scratches, dents, tears or holes.
5. Product's original packaging/ box should be undamaged.
* The field executive may refuse to accept the return if any of the above conditions are not met.