Customer satisfaction is our PRIORITY and we provide warranty to the utmost possibility. All shipments would be delivered in less than a week.
The customer may please return the goods received in case of dissatisfaction with in the next 15 days along with the invoice together with original packing and items within.
Refund amount for paid orders which are cancelled or requested for return before being shipped will be credited back to your bank account in 4-6 business days.
Refund amount for paid orders which are cancelled or requested for return after being shipped will be credited back to your Lenspick wallet and cannot be refunded to your bank account.
While we ensure NO QUESTIONS ASKED, would either exchange the goods with other product along with required alteration in the value OR simply reimburse the basic cost of the item.
Non–refundable goods similar to thin lenses and coatings along with shipping cost will be charged even though the customer returns the frame/glasses. They must highlight the issue with the product for substitution or reimbursement.
Mishandling or damage other than manufacturing flaw will not be entertained.
Contact us: +91 9014442442
Time: Monday through Saturday between 9.30 am – 6.30 pm
Email: [email protected] or [email protected]
Our team is equipped and happy to take calls and serve – We will respond to emails within 24 hours.
Terms of Return
- Goods must be returned within two weeks along with the invoice and return authorization
- Items must reach us back within 15 days from our shipping date
- All Items along with accessories must be sent in the original form
- The service team has not communicated about the improper suitability of the goods matching our needs.
- Please collect proof of your returning through postage/courier for reference records for any loss of goods